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Support and Help

As answering support questions takes a lot of time, I decided to only answer question from people, who donated 20€ or more to Openmtbmap.org.

This enables me to give better support to those who value it.

Any premium member who is logged in, will be able to view the subpages.

 

If you don't want to donate any money to Openmtbmap.org – that's fine as well. There loads of online forums where people will give you help with your Garmin GPS and/or Openmtbmaps. This is better than here, because that way the word of the openmtbmaps exisiting, will become better known.

 

Maybe I'll add some premium articles and premium maps (well possible for members to get exclusive access to a map of Europe) here in future too. Dunno yet.

 

44 comments to Support and Help

  • Ralph Koehler

    Hallo, habe das Kartenmaterial installiert und bin begeistert, Installation in Basecamp ist wirklich einfach und die Fülle der Daten und die Detailtiefe sind beeindruckend. Bin gespannt, ob sich die gewünschten Kacheln auch so einfach auf den Oregon schieben lassen wie die Installation ablief. Vielen Dank.

  • Armin Vogt

    Hallo Felix.

    Ich kann auf meinem Garmin GPS62st keine Adresse suchen respektive finden, weil das Gerät immer zuerst nach “Bundesland” resp. “Provinz” fragt. Ich kann dort eingeben, was ich will – es wird einfach nie etwas gefunden. So komme ich nicht dazu, einen Zielort eingeben zu können. Woran könnte das liegen resp. wie könnte man dem ausweichen? Ich vermute, dass es geräteseits keine Möglichkeit gibt; man müsste allenfalls die Karte(n) anpassen. Ich bin gespannt auf deine Antwort.

    Mit freundlichem Gruss und bestem Dank

    Armin Vogt

  • john madsen

    I have a problem installing maps on my new Edge 800.
    I installed maps on a 4Gb card and the Edge 800 will not read any other maps than the preinstalled useless world map.
    If I put the card in an old Edge 705 everything works correct.

    What can I do to make the new Edge 800 function?

    Have a nice day

    john

    • extremecarver

      that sounds super strange. How many and which maps did you send with which tools to the card? There maybe problems over 2GB size maps, or more than 2GB, but still strange

      • john madsen

        I installed
        Canary Islands
        Europe
        Spain
        Denmark
        All maps can be used in the 705, but the 800 does not see any other map than the pre-installed world map.
        No tools, just the maps downloaded.
        None of the maps are near the 2Gb limit.

        • extremecarver

          I have no clue where the fault is. In principal the maps works on the edge 800, there are lots of people using the openmtbmaps on the edge 800…

          but which program / batch did you use to generate the maps for the edge 800? Mapsource/Basecamp should be the most reliable in case of problems.

          • john madsen

            I used the installer that is in the downloaded map.
            Openmap_canary_islands_10.04.2012 function great in BaseCamp, but not in the Edge 800.
            When inserting the same card in the 705 there is no problem.
            How would I use BaseCamp to install the map in my 800?

            • extremecarver

              You have to sent the maps somehow to the GPS. Read the tutorials here and follow them. I still don’t know how you installed them maps to your GPS.

              • john madsen

                I installed the maps on the memory card by clicking twice on the mtbcanary_islands.exe file and chose classic lines. Everything went smoothly and the maps are functioning when in my 705 but not functioning in the 800.
                I have an old 2Gb memory-card from the 705 with an old topo map of Spain incl. The Canary Islands and that function in my Edge 800. That I what I am using now, but would like to get the new maps to function from openmtbmap.

              • extremecarver

                Follow this tutorial:
                http://openmtbmap.org/tutorials/send-maps-to-your-gps/mapsource/

                I have no clue what youre doing. doubleclicking the .exe doesn’t install the maps to your GPS, but installs them to Basecamp/Mapsource (both of which are able to transfer them to your GPS).

  • Lutz Höger

    Hallo
    Habe in Unkenntnis bei openmtb bezahlt in der Annahme das gilt auch für velomaps. Hab’ ich mich scheinbar geirrt – Sorry. Muß ich denn nun gleich nochmals für velopmaps bezahlen. Mach ich später gerne, möchte aber erst Erfahrung sammeln.
    Hast Du eine Lösung? Besten Dank schon mal und Gruß
    Lutz

  • Jan Korth

    Wo finde ich die Karten für Saudi Arabien … & Dubai … bei der Afrka Karte ist es nicht dabei

  • paulg

    Hi Extremecarver,

    last weekend I tried to put both the velo- and mtbmap of us northeast on my computer (and from there on my Oregon). I just wanted you to know that one overwrites the other , probably they have the same ids or something.

    By overwrite I mean “only the most recently installed of the two shows up in mapsource”, I did not check for the files being overwritten too.

    I decided to only take the mtbmap as I will mostly be walking anyway but still thought you might want to know about the bug.

    Here in Germany I use both velo and mtbmap regularly for I think two years now and have to say you do a very good job with the maps, thanks for the great work and thanks for making available the “restricted” downloads of both velo and mtbmap to your donating users :) .

    best regards

    Paul

    • extremecarver

      I got told that prob last week. Try again by redownloading the Velomaps. I changed the FID of the North America Velomaps – hence they don’t overwrite the openmtbmaps anymore (actual files were never overwritten – just the registry part). Also sooner or later they will include contourlines – see front page.

  • Werner Menke

    Hi, ich bin neu hier und wollte nun die Karten in MapSource bereitstellen und habe mich genau an den Plan gehalten. Leider habe ich bei der BATCH-Datei — create_mapsource_installationfiles.bat eine Fehlermeldung bekommen, dass ich das Programm CGPSMAPPER.EXE runterladen soll. Das habe ich auch gemacht. Ich habe denn die 4 Stellige FID eingegeben und und wollte dann die Identifikation der Karte mit GERMANY angeben. Dies wurde dann auf GERM??? gekürzt und dann sollte ich entgegen dem Plan noch einen Auswahl treffen 0,1,2 o. 3. Ich habe mich für 0 entschieden, da angegeben wurde, dass dies für VISTA die bessere Auflösung ist. Leider ist nach der Bestätigung die Verarbeitung auf ERROR gelaufen. Ich hoffe es kann mit jemand helfen. Danke

    • extremecarver

      Wenn du die Karten “Nur” in Maspource haben möchtest, reicht einfaches installieren aus. Die batches werden nur benötigt, will man die Höhenlinien zusammen mit den Karten angezeigt bekommen oder für zusammenfügen mehrerer Karten. Dies funktioniert aber nur in Basecamp oder Qlandkarte GT (bei Qlandkarte gehts aber auch einfacher) und nicht in Mapsource.

      Warum Error kann ich nicht sagen. Um Fehler zu finden, müsstest du die .bat Datei mit einem Editor öffnen, und alle “echo off” in “echo on” umändern, und dann die letzten 3-4 Zeilen Output mitteilen. Gekürzt wird es weil nur 4 Zeichen möglich sind. Das ist normal.

  • Steve1

    Hallo Extremcarver,

    ich wollte fragen, ob es irgendwie möglich ist, über trunk_links zu navigieren. Lasse ich zwischen zwei Wegpunkten eine Route erstellen, plant MapSource immer die unmöglichsten Routen obwohl ein TrunkLink vorhanden ist. Vielleicht liegt das auch nur an meinen Einstellungen?!

    Danke!

  • Michael

    Hallo

    Ich bin zur Zeit auf einer Velotour durch Osteuropa.

    Auf meinem Blog habe ich meine Erfahrungen mit der Velomap und dem Edge800 niedergeschrieben.

    http://elwitz.wordpress.com/gps/

    Im Moment bin ich in der Türkei und die OpenStreetmap ist hier leider unbrauchbar.

    lg
    Michael S.

  • Elisabeth Karcher

    Guten Morgen,
    ich bin neues Mitglied seit gestern.
    Habe mir ein paar Karten von Ihrer Webseite heruntergeladen.
    Nun meine Fragen, wie kann ich diese Karten auf mein Garmin LEGEND HCx etrex laden.

    Über ein Antwort bin ich Ihnen dankbar.

    Mit freundlichen Grüßen

    Elisabeth Karcher
    elli-ka@immo-karcher.de

  • VTTBoscombe

    Thanks Extremecarver – I had to rejig the folders quite a bit – the Veloeurope one for example had created, all by itself, a “europe” file in the folder I had assigned and the Map lurked in there – anyway I have tidied it up and i see details in mapsource now.
    Now I have to work out a way to copy into my 705, without deleting my Garmin City Navigator -I know yours is better; but Garmin’s “Points of Interest” can be very useful sometime.

    My City Navigator is on my SD card – under gmapsupp.IMG, will the opensource maps have different names or will they overwrite them?
    Sorry for such basic questions –
    Thanks again

  • VTTBoscombe

    Hello -I have tried to download both the MTP Europe and Veloeurope maps today, and hit the same issue when I open them in Mapsource.

    This problem is that when I select the maps in Mapsource I get just a yellow blank!

    The map “squares” are there, because when I select the “Map Tool” in Mapsource I see all the little squares appear and I can even select them,( if I wanted to select a lot of blank squares that is.)

    By the way I had earlier dowloaded the CH and DE MTB files to see if I wanted to subscribe and these had worked OK, they never had this odd .7z file part though.

    I am obviously doing something wrong with the download sequence or directory creation etc.
    I hope you can point me in the right direction to get those lovely roads and trails etc.

    Cheers

    • extremecarver

      You have to unpack the .7z file part. It hast to be in the same folder as the installed map. Look at other installed maps, if you are unsure of the proper structure. You have obviously not unpaced the .7zip files, or put them somewhere wrong.

  • Claus

    Hello extremcarver,

    no street names shown on Garmin 450 with current map (mtbbaden-wuerttemberg). Also masterreset and no other map installed didn’t solve the problem. Is there a workaround or should I wait?

    best regards
    Claus

    • extremecarver

      Are you sure you did a proper masterreset (on a Vista HCx thats some monkey key combination on bootup)? Streetnames should appear. Alternatively you can upgrade firmware to 4.50 from May 18. (not available via web udpater yet though) which solved the problem from the firmware side.
      I did change some little bits for this update, I will try to get it confirmed that they did not change the behaviour.

      • Claus

        Update to 4.50 (meanwhile on webupdate) solved the street name issue on my Garmin 450. Works also after changing different maps back and forth (openmtb,transalpin,osm-aio,südtirol300).

        Thank you for the great support.

        best regards
        Claus

  • Anton

    I jused gmaptool in windows xp and it didn’t work. But I think I did something wrong Now I’ll give it a try with mkgmap in linux (salix = slackware distro).
    regards,
    anton

  • extremecarver

    Have you tried joining the tiles with gmaptool or mkgmap? In principle it works, but badly, as all tiles are rectangles, so there will be white overlay (except if qlandkarte solves this correctly). As long as geofabrik doesn’t offer a BeNeLux extract I cannot offer a BeNeLux map. I’ll try to get a Europe map ready by Friday though (which will be updated no more than every 5-6 weeks though).

    As for a translation. I cannot pay you for it, and I would require all pages from Home, Map Download, About…, FAQ, Tutorials and Disclaimer to be translated (except Archive on about). I don’t want to have 50% translated. If you’re willing to do this, contact me on extremecarver at gmail dot com. I’m sure this is 10 hours of work – so mind this.

  • Anton

    Hello Extremecarver,
    Is it possible after downloading netherlands, belgium, luxemburg and make a combined mapset to view the combined map in Qlandkarte? When I try this only one country shows all details, for instance the netherlands.

    Do you need a dutch translation of openmtbmap.org? Maybe I van help..
    best regards,
    Anton

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