General Support English (members only)

Just post your questions as a comment, and I’ll answer them if I can.

Please always include country and date as well as your PC OS (Mac/Windows/Linux) in case of problems

770 comments to General Support English (members only)

  • salvatrek60

    Salve, sono Salvatrek60. Ho effettuato il pagamento dell’iscrizione questa mattina tramite PayPal, ma il mio profilo mostrava ancora la vecchia scadenza. Inoltre scaricando la mappa Italia Premium (Non Unicode) del 30-07-2026 con stile “Thin”, sul mio Garmin GPSMAP64st non compaiono le strade urbane di Taranto ma solo le curve di livello e qualche sentiero. Potete verificare se il mio account e’ attivo correttamente e sbloccare il mio profilo Premium con le mappe complete? Grazie

    • extremecarver

      Hi Salvatrek60, your account is active as I can see. The second problem however I need more information. Did you activate the map on the 64st in the map setup menu/map activation menu? How did you send the Italy map exactly?

  • JeanB

    hallo Felix,

    It seems that the renew via Paypal is not possible. Is that true?
    Jean

  • ToniSan

    Hello! I downloaded and installed correctly the Mtb_italy map on Basecamp for Mac. Now I would like to send it to my device Garmin Edge1000.
    The issue is that MapInstall 4.3.6 does not detect the device. I tried several possibilities: device in “computer mode” and not.
    Any suggestions? I am running on MacOS 15.7.7, MacBook Pro 2020.
    Many thanks

    Toni

  • BruceN

    How do I find the Premium Australia maps? Clicking the link only seems to take me to the “Membership Options” page.

  • Void

    The new xbolIT works! It is thicker! Thanks

  • Void

    The colors of the map are OK. The picture shows the result of applying no-typ-file on the left and any-typ-file on the right

    • extremecarver

      Oh wait, I think I know understand your problem. You are applying different layouts to the main gmapsupp.img – you can only influence the layout of the contourlines by changing the layout of the contourlines only gmapsupp.img. All of the contourlines typ files are brown and dotted – but the width should be very different (1-3 pixel for minor lines, 3-5 pixels for major lines)

    • extremecarver

      try this xbolIT.typ – I made it winder and thicker. Is this better?
      (attached – just overwrite in the resources folder of the italy gmapsupp contours 20m)

      xbolIT

  • paolo.frigo

    Hello, I’m trying to have the map Alps on Edge Explore 2 in two different layout, one WIDE for mtb and one HIKING, to use them in two different profiles.
    I compiled the two maps in Windows with create_gmapsupp_img_with_mkgmap.bat script. I put two different FID (6528 the first .img and 6529 the second).
    BUT Explore 2 keeps on showing only ONE map in “Map Information” list (the WIDE one , that is the first I generated and put in Garmin internal memory). The HIKING map doesn’t appear in the list!
    Have you got any suggestion?
    Thankyou in advance, and thankyou also for your wonderful maps anyway!

    • extremecarver

      That’s not possible. The individual tiles would need all different names too. What you can do to test two layouts is taking either the Italian maps besides the Alps maps, or an extract of the European map. Before remove the double map.

  • Void

    Hello and thank you so much for all. I have tried to change TYP on Italy 20m contour, but nothing changes on the display of my GPSMAP 67. The strange thing is that in case I just copy the contours_italy20m.img file untouched it shows pretty bold lines, if I try to change TYP then the lines are displayed very faint and dotted, whatever TYP I use, even the default. Any idea?

    • extremecarver

      Are the colours of the map otherwise correct? I wonder if the there is also some high contrast mode like on edge devices. There should be very clear differences between the 3 .typ-file options for the contourlines.

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